With over a year and a half of leadership experience in customer service, I’ve developed strong skills in team management, problem-solving, and customer satisfaction. Starting as an agent, I gained a deep understanding of customer needs before transitioning into a leadership role, where I motivate teams and improve efficiency.
I excel at resolving issues, streamlining workflows, and creating a positive work environment. Passionate about teamwork and service, I thrive in dynamic settings and always strive for excellence.
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Experience: 1 - 2 years
With over a year and a half in customer support, I’ve built strong communication and problem-solving skills. I handle customer inquiries, resolve issues efficiently, and ensure a positive experience. My role has taught me adaptability, patience, and teamwork in fast-paced environments while maintaining professionalism.
Experience: Less than 6 months
As a Subject Matter Expert for under six months, I have supported teams by sharing knowledge, solving issues, and improving processes. This role has enhanced my leadership, problem-solving, and coaching skills while helping improve team performance.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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