Cattleya

Customer Support | Product Sourcing (2+ years experience)

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

September 24th, 2024 (4 days ago)

Member Since

July 11th, 2023

Profile Description

Welcome to my profile! 

Here’s the service/s I can offer you.

General Tasks
- Email Management
- Calendar Management
- File Management
- Data Gathering and Research
- Data Entry

 Product Sourcing
- Product research
- Handle supplier relationships
- Negotiate with the cost
- Sample orders
- Negotiate supplier payment terms
- Facilitate product research up until the product launching

 Customer Service Support: Handle inquiries from customers/clients
- Email
- Chat
- Voice/Calls

Here are the tools I am expert with:

Platforms and Tools: Salesforce, ActiveCampaign, Upgrade to see actual info,
HubSpot, ClickUp, Trello, Titan Tools

Communication Tools: Aircall, Dialpad, RingCentral, Upgrade to see actual info, Microsoft Teams, Zoom, Google Chat, Skype, Slack

Document Management: MS Word, Google Docs, Adobe Acrobat,
WPS Office

Browsers: Google Chrome, Mozilla Firefox, SafariCloud

Storage: Google Drive, Dropbox, OneDrive

Mail: Gmail, Mozilla Thunderbird, Outlook

Scheduling: Google Calendar, Calendly, Zoom

Top Skills

E-Commerce » Product Sourcing

Experience: 6 months - 1 year

I previously worked at a healthcare company providing medical materials to hospital and other medical facilities. I would find manufacturer's quality items and would negotiate with vendors at a discounted/lower cost for the said medical equipment/parts.

Office and Administration » Data Entry

Experience: 1 - 2 years

Along with Product Research, I have also mastered the skill of Data Entry from my previous employment. I have a keen attention to detail and I do make sure that the data I input on the CRM are precise.

Office and Administration » Email Management

Experience: 6 months - 1 year

Along with sourcing, I would organize emails and arrange key emails according to the category they fall under.

Other Skills

E-Commerce » Ebay » Customer Support

Experience: 1 - 2 years

I worked with many companies as a customer support. I can resolve complex customer inquiries within a certain time limit. This would include calls, email, and chats.

Basic Information

Age
27
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
DISC
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0
English
C1(Advanced)
Uploaded ID
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