Data Entry, Non-voice Customer Service Representative

Responds to customer inquiries via chat and email. Achieved 95% resolution rate. Handled high-volume chats/emails and answered customer inquiries about billing, service plans, and product features, achieving an average of under 4 minutes per chat. Collaborates with cross-functional teams to implement customer feedback, resulting in a 25

Compare transcribed data, as displayed on a visual screen, with the source document and corrects any error. Received and reviewed all incoming and outgoing correspondence for proper format and grammatical and typographical accuracy for staff members. Received and reviewed all correspondence for grammar, construction, format, enclosures, attachments, and continuity of text and compliance with the supervisor's policies and viewpoint. Determine that diagnostic and procedural terminology used is consistent with currently accepted medical nomenclature. Ensured commitments made by the supervisor were implemented by subordinates when appropriate. Make a detailed report of each week's/month's findings demonstrating the improvement or decline of production for management work with engineers and customers to resolve problems with returned items. Built and maintained tracking databases for a variety of measuring aspects.