Customer Service Specialist, Technical Support Representativ

-Responding promptly to customer inquiries. -Acknowledging and resolving customer complaints -Processing orders, forms, applications, and requests. -Keeping records of customer interactions, transactions, comments, and complaints. -Ensure customer satisfaction and provide professional customer support.

-Perform other tasks as required by the client; -Assist customers via email and chat, identifying and resolving problems; -Regularly aim to improve the quality of customer interactions; -Be a team player; have fun and work with a team to hit client targets.

-Answer phone calls, emails and chats from customers having problems with a product. -Explain how to repair technical issues in a way that the customer can understand with step-by-step instructions. -Help customers set up computer software or run applications. -Find solutions for customers and recommend new products if needed.

We are someone who is responsible for reaching out to potential customers to sell the company's products or services. Typically, we do this by selling via outbound channels such as calls, texts, or email, as well as in-person or virtual sales appointments conducted with leads.

-Transfer data from paper formats into digital files or database systems -Transcribe documents from dictated tapes -Take notes at meetings with managers and others to create detailed texts -Edit completed work for grammar, spelling and punctuation -Gather and organize typing material -Create spreadsheets and presentations, combining various data from existing files -Maintain physical and digital filing systems -Scan and print files, as needed -Keep information confidential in accordance with security policies