Project Manager, Virtual Administrative Assistant

Project Management Office •Manage work plan, tracking, and analytics for the program/project execution •Responsible for the creation and maintenance of management dashboards and executive summaries •Support in resource management support including roll-on/roll-off, resource tracking, and reporting •Ensure completion of administrative tasks such as project operations support, deliverable management, communication support, and project/service management tooling support •Communicate project/program management status to different stakeholders as required

Healthcare Administration - Data Entry Analyst • Validate and enter data from scanned documents into the data entry system, ensuring accuracy and completeness • Cross-reference data entries with original documents when necessary to verify accuracy • Decipher and accurately input information from handwritten documents into the data entry system • Process enrollment, termination, and changes in healthcare insurancepolicies accurately and efficiently • Verify and update policy information in the system, ensuring compliance with company standards and regulations

Team Manager - VoIP Order Management - Service Implementation • Provide leadership and direction to a team of 10-22 individuals in VoIP OrderManagement and Service Implementation, ensuring alignment with company objectives and maintaining high levels of motivation and engagement • Utilize reporting skills in PowerPoint, Power BI, and Tableau to create executive reports and presentations, effectively communicating departmental performance, key metrics, and strategic initiatives to senior management and stakeholders • Serve as the main point of contact for key clients, managing relationships, addressing their needs, and ensuring satisfaction with products or services by the team • Establish clear goals and objectives for team members, ensuring alignment with company objectives and providing direction for individual and team performance • Manage day-to-day operations of the VoIP Order Management Team and project Management Team, ensuring deadlines are met, deliverables are of high quality, and performance targets are achieved • Collaborate with other managers to update Lean Six Sigma files for audit, ensuring compliance with quality standards and continuous improvement