Norween

Customer Service PRO|Virtual Assistant

55 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Associates degree

Last Active

December 2nd, 2024 (yesterday)

Member Since

July 8th, 2023

Profile Description

Need a hand with your social media? I’m your go-to!Managing your calendar, travel, and inbox? Consider it done!Seeking top-notch customer support? I’m on itHere’s why you need me on your team :)What Sets Me Apart:IndependentExperiencedStrategic ThinkerAdaptableResourcefulGoal-DrivenTrustworthyHow I Can Help Your Business:SOCIAL MEDIA SERVICESSocial Media ManagementSocial Media Optimization & CreationContent CreationEXECUTIVE/VIRTUAL ASSISTANCECalendar ManagementTravel ManagementInbox ManagementPreparing Morning/Meeting BiosAnswering & Returning Phone CallsReviewing & Responding to EmailsPrioritizing TasksPreparing Meeting AgendasFiling & Organizing DocumentsCUSTOMER SUPPORT ASSISTANCECommunicating with Customers via Phone, Chat, and EmailKeeping Records of Interactions and Processing AccountsFollowing Communication Procedures & PoliciesEngaging Customers and Handling ReconsiderationsPreparing Product/Service Reports & Analyzing FeedbackTOOLS I'M PROFICIENT WITHPhoto & Video Editing: Canva, CapcutScheduling: Google Calendar, CalendlySocial Media: Facebook, Instagram, TikTokOTHER TOOLSGoogle SuiteMS WordMS OfficeMS ExcelSalesforceNotionGrammarlyQuillbotZoomZendeskGladlyTime’s ticking!  If you think I’m the perfect fit, drop me a message, and let’s get started!

Top Skills

Experience: 1 - 2 years

I handled a specialty retailer that handles beauty shops that offer a wide range of beauty products, accessories, and salon services. I assisted clients through chat, email, and SMS, with their refunds and returns, providing shipping information, questions about their points and rewards, and membership concerns.

Experience: Less than 6 months

I handled telecommunications services for US citizens, answering phone calls from clients with questions regarding billing, plans, technical concerns, and general information. In addition, I was successful in upselling by finding clients who were eligible for product or plan upgrades.

Experience: 6 months - 1 year

Provided customer service through email and inbound calls. Promoted to Assistant Team Leader, where I managed a team of support representatives and handled reporting and administrative tasks.

Other Skills

Basic Information

Age
28
Gender
Male
Website
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Address
Tests Taken
None
Government ID
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