Amazon Assistant / E-commerce CS / Executive Assistant

Managed Facebook, Instagram and Twitter content to keep brand messages consistent. Identified opportunities and scheduled daily posts promoting company brand, events and special offers. Created engaging content to keep social media channels updated and on brand. Maintained company's online social presence and created branded communications for social media campaigns. Maintained company's social media presence by posting messages, answering posts, and monitoring responses. Increased customer engagement through social media. Managed social media accounts for clients, generating interest for existing and upcoming product or service releases. Tracked and analyzed social media and online marketing initiatives. Monitored return on investment of online and social media marketing efforts.

Logging a ticket when receiving calls Escalating tickets to second line team. Installing printers and vpn to the users device remotely. Handled RITM, sending authorization email before providing access to the user. Conducting first level of support in iBusiness, Mypractice and Salesforce. Assisting users when setting up applications like Microsoft Authenticator and Mobileiron go. Resetting Password Troubleshoot Microsoft 365 applications (Outlook re profile, Add ins, setting ooo, calendar access, sharepoint access) Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Delivered Tier-3 support and SME input to internal and external customers.

Developed creative presentations, trend reports, kitted assets, and product data sheets. Listing products. Arrange incoming orders. Following up with the courier Create graphic design to list the product. Created and managed social media campaigns to increase brand engagement. Coordinated with design and media teams to develop high-quality creative assets. Optimized email campaigns to increase open and click-through rates.

Sourced and pre-qualified leads and identified new business opportunities by dialing daily outbound calls to build partnerships and achieve sales quota. Answered questions about company offerings with knowledgeable responses about products and services. Sending emails to the possible lead. Qualified leads and set up customer appointments for outside sales team. Using dialer as a tool to connect with possible leads and make proper disposition.