I am an Operations Manager in a BPO in the Philippines since 2018, and has been in the industry since 2011. My work skills and experience strongly revolve around client management, data gathering and analysis, project implementation, support synergy, and employee management. However, I am also well versed in talent acquisition, human resource, finance, and quality and compliance since these come along with my current work profile. I am a certified Lean Six Sigma Green Belter.
Experience: 5 - 10 years
I am currently working as a BPO Operations Manager since 2018, and has been a Team Leader from 2012-2018. I have handled multiple accounts ranging from customer service hotlines up to e-mail, social media, and back-office support. I currently handle an e-mail support account with 300 head count for the leading internet provider in the Philippines.
Experience: 5 - 10 years
I am currently working as a BPO Operations Manager since 2018, and has been a Team Leader from 2012-2018. I have handled multiple accounts ranging from customer service hotlines up to e-mail, social media, and back-office support. I currently handle an e-mail support account with 300 head count for the leading internet provider in the Philippines.
Experience: 5 - 10 years
I am currently working as a BPO Operations Manager since 2018, and has been a Team Leader from 2012-2018. I have handled multiple accounts ranging from customer service hotlines up to e-mail, social media, and back-office support. I currently handle an e-mail support account with 300 head count for the leading internet provider in the Philippines.
Experience: 5 - 10 years
From 2018 up to now, I help our associate vice-president in data gathering, analysis, and report preparation of projects launched in my division for C-level presentation. I also take care of official and personal bookings for my clients when they come over for site visits and business reviews.
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