Mark

Operations Manager

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Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

November 18th, 2024 (today)

Member Since

July 8th, 2023

Profile Description

I am an Operations Manager in a BPO in the Philippines since 2018, and has been in the industry since 2011. My work skills and experience strongly revolve around client management, data gathering and analysis, project implementation, support synergy, and employee management. However, I am also well versed in talent acquisition, human resource, finance, and quality and compliance since these come along with my current work profile. I am a certified Lean Six Sigma Green Belter.

Top Skills

I am currently working as a BPO Operations Manager since 2018, and has been a Team Leader from 2012-2018. I have handled multiple accounts ranging from customer service hotlines up to e-mail, social media, and back-office support. I currently handle an e-mail support account with 300 head count for the leading internet provider in the Philippines.

Experience: 5 - 10 years

I am currently working as a BPO Operations Manager since 2018, and has been a Team Leader from 2012-2018. I have handled multiple accounts ranging from customer service hotlines up to e-mail, social media, and back-office support. I currently handle an e-mail support account with 300 head count for the leading internet provider in the Philippines.

Experience: 5 - 10 years

I am currently working as a BPO Operations Manager since 2018, and has been a Team Leader from 2012-2018. I have handled multiple accounts ranging from customer service hotlines up to e-mail, social media, and back-office support. I currently handle an e-mail support account with 300 head count for the leading internet provider in the Philippines.

Other Skills

Experience: 5 - 10 years

From 2018 up to now, I help our associate vice-president in data gathering, analysis, and report preparation of projects launched in my division for C-level presentation. I also take care of official and personal bookings for my clients when they come over for site visits and business reviews.

Basic Information

Age
33
Gender
Male
Website
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Address
San Jose, Negros Oriental
Tests Taken
IQ
Score:  130
DISC
Dominance: 44
Influence: 28
Steadiness: 23
Compliance: 5
English
C2(Advanced/Mastery)
Government ID
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