I've been in the customer service sector for 9 years, and during that time I've continuously surpassed service goals by providing the best support for clients' needs.
My first BPO was as a customer service representative for a Sony store, where I served customers by recommending products that met their needs. After that, I had an opportunity to work in US Telecommunication as customer representative. My job was to offer excellent service over via chat. As Customer Service professional, it is my responsible for addressing customer needs and ensuring they have a good experience along with problem solving skills with critical thinking and a positive customer service orientation. On two different occasions, I was recognized for my accuracy and professional demeanor multiple times and eventually moved to more challenging role which is Technical Support representative Tier 2.
Additionally, I worked as a virtual assistant for a CEO of a real estate company, handling administrative tasks, research,
To elevate my skills and broaden my professional expertise, I've transitioned to a role as a Video Editor and Social Media Manager and my primary responsibilities included editing Podcast, short videos (reel), generating content and captions, and scheduling the finished products across several social media platforms (TikTok, IG, FB, and YouTube)
I have the ability to plan chores efficiently so that projects can be completed on time and creatively.
I have a strong work ethic, the ability to multitask, and a passion for what I do.
Experience: 2 - 5 years
* Assisting customer about services offered/general inquiry * Helping customer to place equipment orders such as smartphones, connected devices, etc. * Assisting customer to check status of the order and provided walk through on how to check the status via online. * Issuing ticket if necessary, for lost/stolen package, duplicate charges, missing accessories, delayed shipping and other dispute.
Experience: 5 - 10 years
* Identifying device hardware and software solutions through advance troubleshooting *Resolving network issues and escalate if necessary (Issuing ticket that will be forwarded to network team) *Troubleshooting device possible issue by using remote view access. *Speaking to customers via chat quickly get to the root of their problem. * Following up with clients/network team to ensure the problem is resolved. * Replacing customer devices under manufacturer warranty or extended warranty when necessary * Schedule customer on-site repair when necessary.
Experience: Less than 6 months
* Organizing and maintaining records and files using Smartsheet, Excel, Google sheet * Scheduling meetings and appointments with clients * Maintain files to keep track of important documents
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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