Ecommerce/Supervisor/Customer Service Representative

-Create positive brand experiences for existing customers in order to support company expansion goals and reduce the possibility for churn and contraction. -Involves nurturing customer relationships beyond sales. -Provide help when customers have trouble with a company's products or services. It's ultimately about making sure customers are successful in solving whatever issues they came to your business to help solve

-Providing customer support via telephone, e-mail, voice chat or in-person. -Informing customers about products and services. -Responding to customer questions. -Resolving customer complaints. -Suggesting solutions for common problems. -Preparing documents and reports.

Typing, formatting, and editing reports, documents, and presentations. Entering data, maintaining databases, and keeping records. -Good Communication skills, both verbal and written. -Attention to detail. -Good organizational skills, particularly in diary management and scheduling. -The ability to prioritize work according to deadlines, importance and urgency. -Professional and courteous telephone manner.

-Plan, coordinate and manage all administrative procedures and systems. -Allocate responsibilities and office space. -Assess staff performance. -Provide coaching and guidance to ensure maximum efficiency. -Ensure the smooth and adequate flow of information within the company.

- Had previous experience in cold calling, telemarketing in real estate - I have an excellent verbal communication skills with the ability to build rapport quickly. - I am strong in persuasion and negotiation skills to handle objections and move prospects through our target funnel. - I am goal-oriented with a mindset that has proven track record of meeting or exceeding targets. - I am able to work independently and maintain motivation in a challenging environment. - Familiar with CRM software and tools. - Resilience and a positive attitude towards rejection and setbacks. - Very Strong organizational skills and attention to detail.

What is the role of technical support in BPO? Provide technical support through the monitoring and maintenance of computer systems and networks. installing and configuring computer systems, diagnosing hardware and software faults and resolving technical and application problems either through phone, email or remote desktop access.