Customer Service Representative / Technical Support

I also worked as a Support Advisor and Partner Specialist at Shopify. In this role, I assisted business owners by providing guidance on improving their businesses, offering advice to help them succeed, and supporting them with a wide range of operational needs. I also worked closely with developers who created apps, storefronts, and other products to sell on the Shopify platform, helping them navigate the technical aspects and maximize their opportunities to earn money. This involved not only troubleshooting and support but also strategic advice to enhance their products and business growth.

With five years of experience as a Customer Service Representative (CSR), I have developed a strong foundation across multiple roles. I’ve worked in diverse areas such as: 1. Financial Back Office: Handling sensitive financial data, processing transactions, and supporting backend financial operations with accuracy and confidentiality. 2. Content Moderation: Ensuring compliance with guidelines by reviewing user-generated content, addressing policy violations, and keeping platforms safe and welcoming. 3. Fraud Specialist: Investigating and resolving cases of suspected fraud, protecting clients from fraudulent activity, and enhancing security measures. 4. Retail Representative: Assisting customers with product inquiries, order management, and returns, ensuring a positive retail experience. Throughout these roles, I’ve consistently provided top-notch service by addressing client inquiries and concerns with professionalism and efficiency.