Customer Success VA

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

November 7th, 2024 (3 days ago)

Member Since

July 4th, 2023

Profile Description

Driven customer service professional with over a decade of experience in diverse industries, including fintech, B2B SaaS, and e-commerce. I specialize in delivering seamless customer support through multiple channels like email, chat, and phone. My background includes working with software solutions such as Zendesk, HubSpot, and Intercom, where I’ve handled everything from real-time inquiries to marketing campaigns and technical troubleshooting.

I’ve successfully collaborated with both in-house and remote teams across different time zones, ensuring smooth communication and alignment. My ability to maintain high accuracy while managing multiple customer inquiries has been a key strength, along with my dedication to continuous improvement in customer satisfaction.

Some highlights of my career include:
- Supporting over 3,500 Shopify merchants with post-purchase survey insights for attribution tracking.
- Managing escalated issues as a Tech Support Escalations Specialist for JPMorgan, assisting merchants with both virtual and physical terminals.
- Offering email and chat support during peak seasons, ensuring customers always receive timely and effective resolutions.

I thrive in fast-paced environments and enjoy solving complex problems with empathy and professionalism. If you’re looking for someone with strong communication skills, SaaS expertise, and a customer-first mindset, let’s connect!