Princess

Customer Experience Pro: Support, Design, and Manage

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Overview

Looking for full-time work (9 hours/day)

at $4.00/hour ($792.00/month)

Bachelors degree

Last Active

July 3rd, 2024 (92 days ago)

Member Since

July 1st, 2023

Profile Description

Hi there! Need a hand for your business? Scroll down and you will see the skill set I offer that might help build and strengthen your ongoing or future Upgrade to see actual inforeer:
- 4+ yrs of BPO experience with social media management and seasoned customer support role
- 2 yrs Admin/Back-office
- Leadership Roles
- Management & Organization
Specialization:
- Customer support and process associate in:
? Billing
? Car reservation
? Travel & tours (Hotel, Accommodation, Airlines, Tours)
? Social media (Facebook, Twitter, Instagram)
? Data Entry (Back-office, Admin roles, Record Specialist)
Other expertise in:
- Web Design
- Microsoft Office (Word, PowerPoint, Publisher, Excel, etc.)
- Canva
- Photoshop
- Video Editing
- Web research
- Social Media Engagement
- Inbound Voice Support
- Email and Chat Handling
- Google Workspace
Work Strategy:
- Analytical
- Possesses firm concurrency control and is keen on customer experience
- Strategic
- Highly organized
Other interests include:
- Music & Songwriting
- Online gaming
- Travel
- Nature & Animals
- Movies
Business tools experience: Salesforce, Confluence, JIRA, Slack, Zendesk, Google Workspace, Citrix, Ring Central, Airlines & Hotels B2B domains, Social Studio
Digital tools background: Adobe Collections, Canva, Pixomatic, Google Webmaster Tools, WordPress, Domain registration & hosting cPanel backend, Microsoft Office (Word, PowerPoint, Excel, Publisher, etc.), Computer installers
Social Media Platforms: Facebook, Instagram, Twitter, Pinterest, LinkedIn, Upgrade to see actual info, Youtube
Communication Bridges: Skype, Zoom, Gmeet, Viber, WhatsApp, Webex, MS Teams

Email
Experience: Gmail, Yahoomail, Microsoft Outlook, Webmail

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 5 - 10 years

With extensive experience in customer support, I have honed my skills in effectively addressing customer inquiries, resolving issues, and providing exceptional service. I possess strong communication and problem-solving abilities, allowing me to understand customer needs and offer appropriate solutions. Collaborating with cross-functional teams, I have contributed to enhancing customer experiences and maintaining high levels of satisfaction. Using customer support tools and systems, I have efficiently managed customer interactions and ensured timely resolution of concerns. Overall, my experience in customer support has equipped me with the expertise to deliver outstanding support and foster positive customer relationships.

Office and Administration » Microsoft Word

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: 2 - 5 years

Having accumulated substantial experience in data entry, I have developed exceptional proficiency in accurately and efficiently inputting and organizing large volumes of information. With a keen eye for detail and a focus on data integrity, I ensure that the entered data is error-free and consistently meets quality standards. I am skilled in utilizing data entry software and tools to streamline processes and enhance productivity. Through my experience, I have cultivated strong organizational and time management skills, enabling me to handle multiple tasks and meet tight deadlines. My commitment to maintaining confidentiality and handling sensitive information with utmost discretion is integral to my approach to data entry. Overall, my experience in data entry has equipped me with the expertise to deliver accurate and efficient results while maintaining data integrity.

Other Skills

Design » Graphic Design

Experience: 2 - 5 years

As a novice in graphic design, I am in the early stages of developing my skills and knowledge in this field. While I may not have extensive experience, I am enthusiastic and passionate about graphic design. I have a basic understanding of design principles, color theory, and typography, and I am eager to learn and grow in these areas. During my novice experience, I have familiarized myself with design software such as Adobe Photoshop, Illustrator, or Canva. I have experimented with creating simple graphics, basic layouts, and simple illustrations. I have also started to explore the fundamentals of visual communication and how design elements can convey messages effectively. Although I may not have a vast portfolio of professional projects, I am committed to expanding my skills and gaining hands-on experience. I am open to feedback and constantly seeking opportunities to improve my abilities. Overall, my novice experience in graphic design has provided me with a foundation to build upon. I am eager to continue learning, refining my skills, and applying my creativity to produce visually appealing designs that effectively communicate messages.

Office and Administration » Microsoft Power Point

Experience: 5 - 10 years

Office and Administration » Google Docs

Experience: 5 - 10 years

Office and Administration » Google Sheets

Experience: 5 - 10 years

Professional Services » Management Services » Customer Support Management

Experience: Less than 6 months

One of my key strengths is my ability to develop and maintain strong relationships with both client and team members. I have fostered an environment of open communication, trust, and collaboration, which has led to improved team morale and productivity. By regularly providing coaching and feedback, I have helped my team members develop their skills and achieve their professional goals.

Design » Adobe

Experience: 5 - 10 years

With extensive experience in Adobe software, I have acquired adequate skills in utilizing Adobe's creative suite of applications. I am proficient in Adobe Photoshop allowing me to create visually captivating graphics, illustrations, and designs. Through my experience, I have developed a deep understanding of design principles, color theory, and typography, enabling me to produce high-quality visual content that meets client objectives.

Design » Web Design & Page Layout

Experience: 2 - 5 years

With a self learning experience in web design, I have developed a strong skill set in creating visually appealing and user-friendly websites. I am proactive in using various design tools and technologies that suits to translate client requirements into engaging and responsive web designs.

Customer Support » Email Support

Experience: 2 - 5 years

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Office and Administration » Email Handling

Experience: 1 - 2 years

Basic Information

Age
32
Gender
Female
Website
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Address
Mandaluyong
Tests Taken
IQ
Score:  115
DISC
Dominance: 46
Influence: 12
Steadiness: 23
Compliance: 19
English
C2(Advanced/Mastery)
Uploaded ID
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