VA / Accountant /  Customer Service Specialist

I receive and review incoming invoices from vendors, ensuring accuracy and adherence to company policies. Match invoices with purchase orders or contracts, and process them for payment. Enter and maintain financial data in the accounting system, keeping records up-to-date and organized. And ensuring compliance with accounting principles, internal controls, and relevant regulations. Assist in preparing reports for audits and financial reviews.

Maintaining and updating the general ledger by recording all financial transactions, including accounts receivable, accounts payable, payroll, and other relevant entries. Prepare timely and accurate financial statements, including income statements, balance sheets, and cash flow statements, providing key insights into the company's financial performance. Prepare and post journal entries to reflect various financial activities, adjustments, and accruals, ensuring proper allocation and classification of transactions. Conduct regular reconciliations of balance sheet accounts, including bank accounts, to ensure the accuracy and integrity of financial data. Assist in the month-end and year-end closing processes, ensuring that all necessary adjustments are made and financial records are appropriately finalized. Collaborate with internal and external auditors during financial audits, providing necessary documentation and explanations to support audit processes.

Recording all financial transactions, including sales, purchases, receipts, and payments, into the accounting system or ledgers. Posting transactions to the general ledger, categorizing them appropriately into various accounts. Process and verify vendor invoices, schedule payments, and ensure timely settlement of liabilities. Regularly reconcile bank statements with accounting records to identify discrepancies and maintain accurate cash balances. Calculate employee wages, deductions, and taxes. Prepare and process payroll, ensuring compliance with relevant regulations and timely disbursement. Generate financial reports, including income statements, balance sheets, cash flow statements, and other financial analyses as required. Assist with tax preparation and ensure adherence to tax regulations, providing necessary documentation during tax audits.

Performing general office duties, such as managing phone calls, emails, and mail, maintaining office supplies, and keeping the workspace organized. Assist in scheduling appointments, meetings, and events for team members, ensuring efficient use of time and resources. Accurately enter and update information into databases, spreadsheets, and other systems. Maintain organized records of documents and files. Draft and edit emails, letters, and other communications on behalf of team members. Ensure clear and professional communication both internally and externally. Prepare meeting agendas, take minutes, and distribute relevant materials to attendees. Follow up on action items and deadlines as needed. Coordinate travel arrangements for team members, including flights, accommodations, and itineraries. Organize and maintain physical and electronic files, ensuring easy access and confidentiality of sensitive information.

Interact with customers via phone and chat responding promptly and professionally to their queries. Listen to customers' concerns and issues attentively, empathizing with their situations, and providing effective solutions and guidance. Develop a deep understanding of our products or services to provide accurate information and assistance to customers. Assist customers in placing orders, processing returns, and handling billing and payment inquiries. Troubleshoot technical issues, providing step-by-step instructions or escalating complex problems to the appropriate department for resolution. Address customer complaints with a positive attitude, seeking ways to turn negative experiences into positive ones.

I possess a high level of proficiency in Microsoft Excel, demonstrated through extensive experience and a track record of delivering accurate and efficient solutions. I am skilled in utilizing various Excel functions, formulas, and data analysis tools to manipulate, organize, and present data in a clear and actionable format.

Performing regular reconciliations of financial accounts, including bank accounts, credit cards, accounts receivable, accounts payable, and other balance sheet and income statement items. Analyzing financial records, transactions, and statements to identify inconsistencies, errors, or missing information that may impact the accuracy of account balances. Checking and Investigating discrepancies and variances found during the reconciliation process, collaborating with relevant departments to resolve issues and ensure accurate reporting. Maintain clear and detailed documentation of reconciliation procedures, findings, and resolution steps to provide a comprehensive audit trail. Assist with the month-end and year-end closing processes, ensuring all accounts are properly reconciled and adjustments are made as necessary.

I am highly proficient in QuickBooks, equipped with extensive experience and a proven track record of effectively managing financial data and transactions. With a deep understanding of the software's functionalities, I efficiently handle tasks such as bookkeeping, invoicing, payroll processing, and financial reporting. My expertise in QuickBooks enables me to accurately track income and expenses, reconcile accounts, and generate insightful financial statements. I possess excellent organizational skills, ensuring that all financial records are well-maintained and compliant with accounting standards. As a QuickBooks expert, I am capable of streamlining processes, identifying cost-saving opportunities, and providing valuable financial insights to aid in informed decision-making.

Proficient in email management, equipped with a strong ability to efficiently organize, prioritize, and respond to a high volume of emails. With experience handling diverse email platforms, I have developed excellent communication and time management skills, allowing me to promptly address important messages while filtering out less critical ones.