Customer Service Professional/ Virtual Assistant

I’ve been on bpo for almost 3 yrs taking inbound calls and solving customers concern. Mainly in airline account and insurance.

Upon graduating with a degree in marketing, I was immediately hired by the company where I had completed my internship. Initially, I started as a Customer Service Representative in a logistics firm. In addition to handling customer inquiries via phone, I took on diverse administrative responsibilities crucial to operations: - Monitored the status and movement of items to ensure timely delivery. - Reported directly to the company owner, overseeing subordinates including helpers and drivers. - Managed paperwork for legal documentation required for deliveries. - Communicated and coordinated with shipping and port agents. - Scheduled appointments and maintained calendars. - Handled email and phone communications. - Assisted with document preparation and data entry. - Conducted research and compiled information. - Provided support for various other administrative tasks as needed.

My experience in using illustrator was since 2018. I used this in designing catalogue and doing typography as well.

I’ve studied and practice some basic tool of adobe photoshop and still continues to use it now. I use photoshop in making some flyers, tarpaulins and even editing photos and documents.