Photographer / Customer Support / Scheduler

Overview

Looking for full-time work (8 hours/day)

at $3.30/hour ($579.99/month)

High school diploma

Last Active

April 7th, 2025 (today)

Member Since

June 30th, 2023

Profile Description

Monitor and Track Real-Time Operations: Continuously monitor call center operations to ensure service levels, productivity, and staffing requirements are met in real time.

Adjust Staffing Levels: Make quick decisions to adjust staffing levels and reallocate resources as needed based on call volumes, unforeseen absences, or breaks.
Analyze and Report on Metrics: Track metrics such as service level, adherence, occupancy, and call handling time, and report any deviations to relevant teams or management.

Forecasting and Scheduling Adjustments: Collaborate with the scheduling team to make short-term adjustments based on unexpected changes in call volume or workforce availability.

Issue Resolution: Identify and address any operational issues that may impact performance, including technical or staffing issues, and escalate when necessary.
Manage Adherence to Schedules: Ensure agents are adhering to their schedules, tracking instances of late log-ins, early log-outs, extended breaks, or other schedule deviations.

Communicate with Team Leads and Supervisors: Keep team leaders and supervisors informed about staffing needs, call volume trends, and any immediate actions required to maintain performance levels.

Other coursework:
• Computer literate
• Coffee based beverages
Additional activities:
• Virtual Sports Competition Award April 15, 2021
SKILLS
• Photographer / Videographer / Cinematographer
• Computer Literate
• Time Management (Effective prioritization of tasks)
• Self-Motivation (Proactive approach to tasks and issue)