As a customer service professional, I have experience handling a variety of communication channels, including phone calls,
I am a quick learner and am proficient in using various customer service software and tools such as Salesforce, , Slack, Google Suite, Microsoft Office, CRMS. Additionally, I have excellent communication skills, both written and verbal, which enable me to communicate with customers in a clear and concise manner.
In my previous roles, I have consistently received positive feedback from customers for my outstanding customer service skills. I have experience handling customer complaints, providing product information, and resolving billing issues. I am also proficient in managing customer data and updating customer records in a timely manner.
As a team player, I work collaboratively with colleagues to achieve team goals and ensure that customers receive the best possible service. I am proactive and always looking for ways to improve processes and exceed customer expectations.
Thank you for considering my application. I am excited about the opportunity to contribute my skills and experience to and provide exceptional support to your customers.
Please check the attached file for my resume.
Experience: Less than 6 months
Experience: 2 - 5 years
• Maintain accurate records of customer interactions, sales activity, and billing information in a customer relationship management (CRM) system. • Respond to customer inquiries and resolve issues in a timely and professional manner to ensure customer satisfaction. • Manage the billing and payment process for customers, including invoicing, collections, and account reconciliations
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