Abraham

Customer Service/Email and Chat Support/Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

High school diploma

Last Active

January 3rd, 2025 (today)

Member Since

June 28th, 2023

Profile Description

I am Upgrade to see actual info, a dedicated and goal-oriented customer service, email support, chat support, and virtual assistant. I've worked with BPO companies before as a customer service representative through call, chat, and email. I answer customers' concerns via call internationally and give them a fast and accurate resolution. I am also an experienced email support and chat support who gives our customers a quick and detailed response while focusing on the best outcome. Moreover, I have my certificate to be a virtual assistant which I believe is necessary in order for me to be equipped with necessary skills to do the tasks. 
 

Top Skills

Customer Support

Experience: 6 months - 1 year

- Answer 50+ international calls per day. - Handle customers’ concerns with empathy - Send customers an email after the call about the brief summary of what we’ve talked about that day - Cross-trained to handle different concerns of the customer

Customer Support » Email Support

Experience: 6 months - 1 year

- Handle a high volume of emails and while giving our customers a quick and detailed response. - Familiarity with the processes and policies of the company to provide customer-centered but policy-based resolution

Customer Support » Chat Support

Experience: 6 months - 1 year

- Handle a high volume of chats while giving our customers a quick and detailed response. - Familiarity with the processes and policies of the company to provide customer-centered but policy-based resolution - Was upskilled for Tier 2 issues.

Other Skills

Basic Information

Age
23
Gender
Male
Website
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Address
San Mateo, Rizal
Tests Taken
IQ
Score:  118
DISC
Dominance: 39
Influence: 25
Steadiness: 16
Compliance: 21
English
C1(Advanced)
Government ID
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