Kenneth

Virtual Assistant/Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

High school diploma

Last Active

February 27th, 2025 (today)

Member Since

June 27th, 2023

Profile Description

A dedicated and detail-oriented professional with a strong foundation in customer service and a growing passion for virtual assistance. With experience in providing exceptional customer support, I am adept at handling inquiries, resolving issues, and ensuring customer satisfaction across various channels, including phone, email, and live chat. My focus is always on understanding the needs of the customer and delivering timely, empathetic, and effective solutions to enhance their experience. As a newbie Virtual Assistant, I bring a strong willingness to learn and adapt, with a growing skill set in managing administrative tasks, scheduling, and data entry. I am highly organized, tech-savvy, and eager to help businesses streamline their operations by offering reliable support. Whether interacting with customers or assisting with back-office tasks, I strive to deliver high-quality results and provide exceptional service that contributes to team success and client satisfaction.

Top Skills

Customer Support

Experience: Less than 6 months

This experience offered a new set of challenges and opportunities for growth, particularly in handling customer inquiries, complaints, and troubleshooting technical issues. One of the most important lessons I learned was the significance of empathy and active listening. Many customers reached out because they were frustrated or facing issues, and it was essential to listen carefully and acknowledge their concerns before offering solutions. In this role, I improved my problem-solving abilities, often needing to find creative solutions to complex issues while adhering to company policies. It also taught me the importance of positive communication—ensuring that every conversation ended on a constructive note, regardless of the initial tension.

Other Skills

Basic Information

Age: 28

Gender: Male

Website: Sign Up with Pro Account to View

Address: Iligan City, Lanao del Norte

Tests Taken: IQ
Score: 115: DISC
Dominance: 3
Influence: 32
Steadiness: 38
Compliance: 27: English
C2(Advanced/Mastery)