Customer Service Specialist|Virtual Assistant| Admin Support

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

November 25th, 2024 (today)

Member Since

June 27th, 2023

Profile Description

Hello! I'm Upgrade to see actual info, a versatile professional with over a decade of experience in the automotive industry and extensive expertise as a Virtual Assistant. My career journey has equipped me with a robust skill set that spans from automotive service advising to managing e-commerce platforms like Shopify, social media marketing, and providing top-tier customer support.
Automotive Industry Experience:I have a rich background in the automotive sector, having worked with prominent car dealerships in the Philippines, including Honda Cars Cavite, Ford Alabang, and Toyota Dasmarinas Cavite. Over 10 years as a Body and Paint Service Advisor has honed my skills in handling insurance claims, from estimates to final invoicing, while effectively communicating with customers, engineers, and insurance companies. My technical expertise includes using ERA Link, SAP, ERIC systems, and Excel for creating and managing detailed estimates. I bring a deep understanding of various car models, repair processes, and customer service practices, ensuring that every client's needs are met with precision and care.
Virtual Assistant & E-commerce Expertise:Transitioning into remote work, I've successfully managed Shopify stores, optimizing product listings, updating pricing, managing discounts, and handling order processing. My experience also extends to running email marketing campaigns and launching social media ads to drive traffic and boost sales. I have a strong background in administrative support, data entry, customer service, and using tools like Microsoft Office, HubSpot, and Google Workspace.
Customer Service Excellence:Customer satisfaction has always been at the heart of my work. My experience as a Service Advisor involved managing customer inquiries, scheduling appointments, and ensuring smooth service operations. I've effectively managed customer interactions across various platforms, including email, chat, and phone, consistently delivering accurate information and resolving issues promptly.
Social Media Marketing:I bring creative strategies to social media management, having worked with platforms like Facebook and Instagram to build brand visibility. My efforts have driven engagement and contributed to the overall growth of the businesses I’ve supported.
Why Work With Me?I’m not just your typical virtual assistant; I bring a personal touch to everything I do. I strive to understand your unique preferences and needs, ensuring that I deliver services that align perfectly with your goals. My proactive approach, attention to detail, and dedication to efficiency will help us create a seamless workflow that enhances productivity and fosters growth.