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Experience: 6 months - 1 year
Technical Support Advocate, Concentrix Makati | 2022-2023 Provided timely, courteous assistance via email and chat, ensuring a smooth service experience. Diagnosed and resolved hardware/software issues for Meta Quest devices, including Oculus headsets and accessories. Offered clear, step-by-step technical guidance to customers for setup and troubleshooting.
Experience: 6 months - 1 year
Technical Support Specialist, ADP | Makati | 2023-2024 Engaged clients via chat, email, and voice, providing seamless support. Assisted clients with benefit enrollment, resolving technical issues and addressing concerns. Maintained strict confidentiality while handling sensitive client and benefit information.
Experience: Less than 6 months
Lead Generation Specialist, Nature Packaged LLC | Oostburg, WI | Feb-Mar 2024 Identified and researched leads in the US essential oil industry. Utilized online research, industry websites, and databases for insights. Engaged key decision-makers on LinkedIn for strategic connections. Stayed updated on industry trends to enhance lead generation. Qualified leads to ensure alignment with target customer profiles.
Experience: Less than 6 months
I’ve managed social media accounts, particularly on X (formerly Twitter) and Instagram, focusing on engaging with followers, increasing brand visibility, and driving user interaction. I’ve crafted tailored messages and posts that resonate with the target audience, boosting engagement and conversions. I also monitor trends and insights to adjust strategies and improve overall performance.
Experience: Less than 6 months
Utilized SellerAmp for product research, competitive analysis, and profitability calculations. Leveraged various Amazon tools to optimize listings, track sales, and enhance product sourcing strategies. Applied data-driven insights to inform decisions and improve product performance on Amazon.
Experience: Less than 6 months
Engaged with clients through email, chat, and social media to address inquiries and provide support. Delivered clear, professional responses, ensuring customer satisfaction. Built and maintained strong relationships, fostering trust and loyalty.
Experience: Less than 6 months
Provided administrative support including managing emails, scheduling, and data entry. Assisted with task organization, project management, and client communication. Streamlined processes to improve efficiency and meet client goals.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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