A+ Virtual Assistant--Customer Service PRO | Freight Analyst

With 1-2 years of experience in customer support and logistics, I’ve developed strong communication skills and a knack for multitasking. I’m adept at providing effective email support, ensuring timely and accurate responses to inquiries and updates. Experienced with tools like Gmail, Google Suite, Microsoft Office, and various CRM platforms, I streamline email communication and maintain smooth operations. My ability to manage multiple tasks and address issues efficiently contributes to effective support and seamless processes across different roles.

I've built a solid foundation in Customer Support, focusing on delivering top-notch service and satisfaction. With experience in various communication channels—phone, email, live chat, and social media—I handle customer inquiries, technical issues, and complaints with ease. My strong communication and problem-solving skills help me provide timely and effective solutions, always aiming to maintain a friendly and professional demeanor. In addition to customer support, my technical support background has honed my ability to troubleshoot, guide users, and ensure smooth interactions. I work well with cross-functional teams to enhance customer experiences and contribute to overall success.

As a Track and Trace Logistics Specialist with 1-2 years of experience, I've honed my communication and multitasking skills to keep operations running smoothly. I regularly update drivers and dispatchers through calls and emails, ensuring everyone is informed with accurate, timely information. I'm proficient in using tools like RingCentral, MacroPoint, Project44, Slack, and various load boards for efficient tracking and updates. In a fast-paced environment, I manage multiple tasks effectively, addressing and resolving any issues that arise during the tracking process.

I've got solid experience with Salesforce, where I've been able to streamline customer interactions and keep everything organized. From managing leads to tracking sales progress, Salesforce has been my go-to for keeping things on track and ensuring no detail gets missed. It’s all about making customer relationships smooth and efficient!

As a Social Media Manager with hands-on experience, I excel in creating compelling content, developing strategic plans, and engaging with online communities. My expertise with tools like Canva and Meta Ads Manager allows me to craft dynamic social media campaigns and analyze performance metrics effectively. I'm passionate about driving brand growth and fostering meaningful online interactions.