Admin VA /Email and Chat Support /CSR /Team Lead

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (4 days ago)

Member Since

June 22nd, 2023

Profile Description

With 9 years of experience in the BPO industry, I have developed a diverse skill set through roles as a technical support representative, customer service agent, and operations supervisor. This background has honed my English communication skills, problem-solving abilities, and task management. As a supervisor, I refined my expertise in analyzing performance metrics, identifying trends, and utilizing data-driven insights to enhance team efficiency. My experience working with various stakeholders and addressing customer and agent concerns has positioned me as a versatile professional, ready to excel in various roles across different industries.

I worked 7 years in Customer Service through phone, email, and chat (6 years in retail/ e-commerce), and 2 years in Technical Support.
Skills I have and I can do for you:
• Virtual Assistance (Daily, Weekly, Monthly)• Personal / Business Administrative tasks• Data Entry• Customer Service Support• Email Handling• Microsoft office work• Conversion of PDF to Word and vice versa• Copy and Paste• Proofreading• Transcription• Research work (Web Research)• Keyword Research• Typing• Travel Planning• Quality Assurance• Web Tester
Tools I know using:• Shopify• Zendesk• DCL• Recharge• Hubspot• Aircall• Salesforce• Google Workspace• Zoom• Slack• Asana• Microsoft• Quickbooks• SmartLead