Results-Driven Sales&Customer Specialist | Graphic Designer

Throughout my career, I have gained extensive experience in customer service roles, demonstrating a strong commitment to providing exceptional customer experiences. I have worked with various industries, including telecommunications, satellite TV, dental insurance, and e-commerce, allowing me to develop a versatile skill set in handling diverse customer needs. In my role as an Inbound Customer Service Representative for a US Telco Company, I assisted prepaid customers in upgrading their devices from 3G to 4G or 5G. I was able to effectively address customer inquiries, resolve concerns, and provide technical support, ensuring their satisfaction with the company's services. Additionally, I worked as a Subject Matter Expert (SME) for a satellite TV provider and a US Telco Company. As an SME, I supported sales processes, provided post-sale assistance, and handled administrative tasks while supporting daily operations. This experience allowed me to develop a deep understanding of the products and services offered, enabling me to address customer concerns and provide tailored solutions. Furthermore, my time as a Reservation Specialist for a US airline company honed my skills in assisting customers with booking reservations and ensuring their travel needs were met. I became adept at navigating reservation systems, managing customer expectations, and providing efficient and personalized service. In all my customer service roles, I have consistently demonstrated strong communication skills, active listening, and empathy. I understand the importance of building rapport with customers, making them feel valued, and resolving their issues in a timely and satisfactory manner. Moreover, I have experience working in fast-paced and high-volume environments, where multitasking, prioritization, and attention to detail are critical. I am well-versed in using CRM systems, such as Sales CRM and Avaya CMS, to document customer interactions, track progress, and ensure effective follow-up. Overall, my customer service experience has equipped me with the ability to handle diverse customer needs, adapt to different industries, and deliver excellent service. I am confident in my ability to provide exceptional customer experiences and contribute to the success of any customer service team.

I have gained valuable experience in sales roles, demonstrating a strong track record of achieving targets and driving revenue growth. I have worked with diverse industries, including telecommunications, satellite TV, and e-commerce, allowing me to develop a versatile skill set in consultative selling and relationship management. In my role as an Outbound Sales Representative for a Canadian Telco Company, I successfully retained customers who had recently canceled their services. Through effective communication, persuasive selling techniques, and a deep understanding of customer needs, I was able to win back their business and contribute to the company's revenue goals. Additionally, as an Account Manager Sales Assistant at MarketerHire, I worked closely with clients, understanding their unique business challenges, and brainstorming customized solutions. I co-created account-specific blueprints to help clients achieve their short and long-term objectives. I was responsible for managing day-to-day interactions between MarketerHire and clients, overseeing scheduling, status meetings, and follow-ups. I also identified growth opportunities and successfully sold in agency recommendations to increase revenue. During my time as a Subject Matter Expert (SME) at VXI Global Solutions, LLC, I supported a satellite TV provider and a US Telco Company. As an SME, I provided sales support, assisting with post-sale concerns for new customers. I leveraged my product knowledge and effective communication skills to address customer inquiries, provide solutions, and ensure customer satisfaction. In all my sales roles, I have consistently demonstrated strong negotiation skills, persuasive communication, and the ability to build and maintain relationships with clients. I am experienced in using CRM systems, such as HubSpot Sales Hub and Sales CRM, to manage leads, track sales activities, and generate insights for informed decision-making. Moreover, I am results-oriented, and target-driven, and have a proven ability to meet and exceed sales goals. I am comfortable working in fast-paced and dynamic environments, where adaptability, resilience, and problem-solving skills are essential. Overall, my sales experience has equipped me with the skills and knowledge to drive revenue growth, build successful client relationships, and contribute to the overall success of any sales team. I am confident in my ability to achieve sales targets, provide exceptional customer experiences, and contribute to the growth of any organization.

Throughout my professional journey, I have acquired valuable experience in project management, successfully overseeing and delivering projects within defined timelines and budgets. With a strong background in the BPO industry and a passion for effective organization and coordination, I have developed a skill set that enables me to handle complex projects and collaborate with diverse teams. As a Project Manager, I have demonstrated the ability to lead and motivate teams, ensuring that project goals and objectives are met. I have a solid understanding of project management methodologies, including Agile and Waterfall, and I am adept at tailoring them to suit the specific needs of each project. In my previous roles, I have been responsible for initiating, planning, executing, monitoring, and closing projects. This includes defining project scope, creating detailed project plans, allocating resources, and managing project budgets. I have a keen eye for identifying potential risks and implementing effective mitigation strategies to keep projects on track. Additionally, I possess excellent communication and interpersonal skills, allowing me to effectively collaborate with stakeholders at all levels. I have experience facilitating meetings, conducting status updates, and providing regular project updates to clients and senior management. I am skilled at managing expectations, resolving conflicts, and fostering positive relationships to ensure project success. Furthermore, I am proficient in using project management tools such as Asana, Trello, and Jira to streamline project workflows, track progress, and ensure transparency across the team. I am also comfortable utilizing other productivity and collaboration tools such as Google Suite, Microsoft Office, and Slack to facilitate seamless communication and information sharing. My project management experience spans various industries and projects of varying complexities. From coordinating customer service initiatives to managing graphic design projects, I have demonstrated adaptability and the ability to deliver results in diverse environments. Overall, my project management experience showcases my ability to drive projects forward, effectively manage resources, and deliver successful outcomes. I am committed to continuous improvement and staying updated with industry best practices to enhance my project management skills further. With my strong organizational abilities, attention to detail, and leadership qualities, I am confident in my ability to contribute to the success of any project and organization.

I have developed a strong passion for graphic design and have pursued it both professionally and as a freelance endeavor. With a background in the BPO industry and a self-taught journey in graphic design, I have gained valuable experience in creating visually appealing designs and illustrations using tools such as Adobe Photoshop, Canva, and other web design tools. As a self-motivated individual, I have dedicated significant time and effort to learning and honing my graphic design skills. Through self-study, online tutorials, and free resources, I have acquired a deep understanding of design principles, color theory, typography, and composition. In my freelance work, I have successfully applied my graphic design skills to create compelling visual content for various clients. This includes designing logos, banners, social media graphics, marketing materials, and website elements. I have also collaborated closely with clients to understand their vision and translate it into visually striking designs that align with their brand identity. Moreover, I am proficient in using design software such as Adobe Photoshop, Canva, and other similar applications allowing me to efficiently execute design projects and deliver high-quality results. I have a keen eye for detail and strive to create designs that not only capture attention but also effectively convey the intended message. In addition to my graphic design skills, I am also familiar with CRM systems and other project management tools. This allows me to seamlessly integrate design work into broader organizational workflows and collaborate effectively with cross-functional teams. Overall, my graphic design experience showcases my dedication, creativity, and ability to adapt to various design needs. I am committed to staying updated with the latest design trends and techniques, continuously expanding my skill set, and delivering visually stunning designs that meet and exceed client expectations.