Technical Writer and Customer Service Specialist

Overview

Looking for part-time work (4 hours/day)

at $3.00/hour ($264.00/month)

Bachelors degree

Last Active

August 17th, 2024 (49 days ago)

Member Since

June 20th, 2023

Profile Description

Highly skilled and detail-oriented Technical Writer with a strong background in Customer Service, seeking a challenging position to utilize my exceptional writing abilities, customer-focused approach, and technical expertise to create effective and user-friendly documentation while ensuring customer satisfaction.

SUMMARY OF QUALIFICATIONS
[] Extensive experience in technical writing, creating user manuals, documentation, online help systems, and FAQs.
[] Proficient in gathering information from subject matter experts (SMEs) and translating complex technical concepts into clear and concise language for a wide range of audiences.
[] Strong knowledge of industry standards, style guides, and best practices for technical writing.
[] Exceptional writing, editing, and proofreading skills with a keen eye for detail.
[] Excellent interpersonal and communication skills, enabling effective collaboration with cross-functional teams, stakeholders, and customers.
[] Solid background in customer service, demonstrating a customer-centric approach, active listening, and problem-solving skills.

PROFESSIONAL EXPERIENCE
[] Conducted comprehensive research and interviews with subject matter experts to understand complex technical concepts and translate them into user-friendly language.
[] Developed and implemented documentation templates and style guides to ensure consistency across all materials.
[] Edited and proofread technical documentation for accuracy, grammar, and style.
[] Handled customer inquiries via phone, email, and chat, providing prompt and accurate responses to ensure high customer satisfaction.
[] Assisted customers in troubleshooting technical issues with products and services, escalating complex problems to appropriate departments when necessary.
[] Resolved customer complaints and concerns professionally and empathetically, turning negative experiences into positive ones.

TECHNICAL SKILLS
[] Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
[] Experience with help authoring tools
[] Basic understanding of graphic design principles and tools (Adobe Photoshop)

Additional Skills:
[] Strong problem-solving and analytical skills
[] Excellent time management and organizational abilities
[] Adaptability and ability to work effectively in fast-paced environments
[] Multilingual: [English & Filipino]