Client-Centric Virtual Support: CSR|Social Media|Design|Sale

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

July 9th, 2024 (34 days ago)

Member Since

June 19th, 2023

Profile Description

Experienced professional with over 6 years in the BPO industry, adept at managing US and Australian clients. Proficient in customer service, prioritizing satisfaction through effective phone etiquette, and handling billing and telecommunications accounts. Skilled in technical support, troubleshooting hardware/software, scheduling technician visits, and managing client tickets.Extensive expertise in sales, specializing in qualifying leads and converting them into loyal customers for products/services. Transitioned into freelancing over 4 years ago, offering remote support to US-based clients. Proficient in managing emails, calendars, social media accounts, conducting business research, creating logos, cover photos, basic graphics, and video editing.Experienced in cold calling, appointment setting, and assisting businesses to gain visibility and growth. Capable of organizing crucial meetings, managing agendas, and providing administrative support, ensuring clients' business operations run seamlessly.

Top Skills

Marketing » Telemarketing » Inbound Sales

Experience: 5 - 10 years

I answer and close sales pertaining to the customer's businesses and products.

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

I handle customer inquiries about a particular product and service, and I provide permanent resolutions to their issues.

Marketing » Appointment Setting

Experience: 1 - 2 years

Tasked to do cold calling and lead prospecting

Other Skills

Marketing » Social Media Management

Experience: 6 months - 1 year

I create and schedule posts to my client's social media accounts such as facebook, twitter, Instagram, and LinkedIn.