E-commerce VA | Customer Service Expert

E-commerce VA | Customer Service Expert | Chat Champion

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

November 27th, 2024 (today)

Member Since

April 5th, 2016

Profile Description

E-commerce businesses, lighten your load! I'm Kath, a skilled and dedicated VA with over 8 years of customer service experience. I can handle your phone, email, and chat support. I have a strong background in product research and order fulfillment. With a keen eye for detail and a talent for building positive relationships, I'm here to boost your customer satisfaction, increase sales, and free up your time to focus on what matters most. Let's chat about how I can help your business thrive!

Top Skills

Customer Support » Email Support

Experience: 6 months - 1 year

I once worked with NBC News as a Customer Advocate, my task is to answer customer inquiries and concerns via email using Zendesk.

Customer Support » Chat Support

Experience: 5 - 10 years

I worked as a Social Meda Customer Support where one of my tasks is to assist customers via Messenger.

Customer Support » Social Media Moderation

Experience: 5 - 10 years

As a Social Media Customer Support, my main role is to handle the comment section of our Facebook pages. Ensure that negative comments are hidden, inquiries are answered, and the correct product links are shared.