A meticulous professional well-versed in providing quality administrative and customer service support by effectively handling remote office procedures and calls. Experienced in dispatching, turning leads into clients, and managing lead generation via SMS. Adept at meeting set deadlines, processing information efficiently, and conducting thorough research to support business needs.
Experience: 6 months - 1 year
Lead Generation Specialist (SMS) Managed and executed SMS campaigns to generate leads for various services, including automotive, home improvement, and general labor industries. Utilized REI SMS Tools to engage potential clients, nurture leads, and convert inquiries into booked services. Developed targeted SMS scripts and messaging strategies that increased response rates and lead conversion efficiency. Tracked and analyzed campaign performance, adjusting messaging and follow-up strategies to improve lead engagement and optimize results. Maintained organized communication records in the CRM, ensuring all interactions and outcomes were accurately logged and followed up on in a timely manner.
Experience: 1 - 2 years
Customer Service Specialist Handled customer inquiries and resolved complaints in a professional and timely manner, maintaining high levels of customer satisfaction. Utilized CRM platforms like Zendesk and Freshdesk to manage customer interactions and track service tickets.
Experience: 1 - 2 years
Healthcare Specialist Worked as a healthcare support, organizing and coordinating appointments for healthcare services while ensuring smooth scheduling and prompt assistance. Provided patient support and administrative assistance to healthcare providers.
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