Sales Business Development Representative

● Provided floor support, learning sessions, coaching & feedback to agents. ● Tracking sales goals and reporting results as necessary and overseeing the activities and performance of the sales team. ● Trained and developed new sales team associates in company processes, product knowledge, customer service, and selling techniques.

● Solved customer challenges by offering relevant products and services. ● Served customers in a friendly, efficient manner, following outlined steps of service. ● Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

● Provided consultative technical support and strategic relationship management to top online agencies and advertisers. ● Ensured excellent customer support by answering questions and resolving issues across a variety of platforms including chat, email, and phone. ● Delivered support for Google AdWords and analytical products, from problem management to security, technical support, and campaign performance-related issues.