Experienced and results-driven professional with a robust background in customer service, insights analysis, and operational management. Skilled in effectively handling customer complaints, refunds, and shipping concerns, with a proven track record of conducting successful mystery shopping evaluations in renowned US stores, including Sonic, Five Guys Burger, Barnes & Noble, and El Pollo Loco.
As a Subject Matter Expert (SME), I've provided invaluable real-time support and guidance to colleagues, ensuring the seamless execution of action plans. My versatile career spans roles from Customer Service Representative to Monitoring Agent, Case Specialist, and E-Commerce Specialist, with impactful contributions to companies such as Inspiro (1-800 Flowers), Sutherland Global Inc. (T-Mobile), Digital Dolphins Product (Supplies Outlet), and Prople Bpo Inc. (Market Force Mystery Shopping).
In my current role, I excel in sales support, appointment setting, and E-Commerce administration, managing tasks such as order entry, purchase orders, EDI transmissions, and data entry. My leadership extends beyond corporate settings, where I successfully managed daily operations and enforced house rules as a Store Manager and Social Media Manager at Food Trap in the Philippines.
Known for fostering a positive work environment, assigning tasks with clarity, and leveraging social media to enhance brand presence, I bring a unique blend of skills to contribute effectively to dynamic teams. Eager to apply my expertise and drive success in future endeavors.
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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