Expert Virtual Assistant|CRM & Lead Generation |Tech Support

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($699.99/month)

High school diploma

Last Active

February 13th, 2025 (yesterday)

Member Since

June 13th, 2023

Profile Description

Dedicated Virtual Assistant with 3+ years of experience in outreach personalization, executive assistance, and admin coordination. Proficient in Salesforce, spreadsheet management, and lead generation. Proven ability to boost campaign efficiency by ensuring accurate data handling and communication. Looking to help businesses streamline operations and improve workflow.

                                                    What I Can Do for You: 

Outreach Personalization & Lead Generation – Research and verify high-quality leads, personalize email campaigns, and optimize response rates.

Virtual Assistance & Admin Support – Manage calendars, emails, spreadsheets, and workflow automation to streamline your business operations.

Technical Support & Customer Service – Experienced in resolving tech issues, troubleshooting, and providing excellent client support.

CRM & Spreadsheet Management – Proficient in Salesforce, Google Sheets, Excel, and data organization to maintain error-free records.

I am proactive, tech-savvy, and committed to helping businesses run smoothly. Let’s connect and discuss how I can support your team!

LinkedIn Profile: www.Upgrade to see actual info/in/Upgrade to see actual info-Upgrade to see actual info

 WORK EXPERIENCE: 

                  Accelerate Agency — Outreach Personalizer VA (Remote, UK) 

• Managed outreach campaigns for clients in fintech, telecom, and SaaS industries.

• Collect and verify contact information for relevant prospects and qualified leads for outreach.

• Researched articles and blogs for guest posting and identified contacts for link-building opportunities.

• Qualifies prospects based on criteria like domain authority, niche relevance, and existing blog content.

• Utilized technical skills to navigate multiple software platforms effectively.Collaborated with teaUpgrade to see actual infombers and clients to understand requirements and prioritize tasks.

• Resolved technical issues encountered during research and data entry.

                               Asurion  — Technical Expert Tier 1 (Hybrid)  

• Provided expert technical support through inbound calls and digital channels to resolve device and software issues.

• Review the bill breakdown and clarify any confusion or misunderstandings.

• Used knowledge-based systems to deliver solutions, handle service requests, and make product recommendations.

• Meet performance targets, contribute to best practices, and act on feedback to improve service quality.

                     Assensio Outsourcing Inc. Executive Assistant (Remote, US)  

• Managed the CEO’s calendar, scheduled meetings, and booked travel accommodations.

• Responded to emails, prepared presentations, and wrote company-wide communications.

                             Teletech Care & Management - Technical Support  

• Identifies, investigates, and resolves users problems with computer software and hardware.

• Consults with users to determine steps and procedures taken to identify and resolve the problem.

• Diagnosed and resolved user issues with software and hardware through diagnostic tools and verbal guidance.

• Collaborated with teaUpgrade to see actual infombers to research solutions and provide effective troubleshooting.

• Review the bill breakdown and clarify any confusion or misunderstandings.

• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

                          SupportSave Solutions Inc. - Technical Support   

• Diagnosed and resolved user issues with software and hardware through diagnostic tools and verbal guidance.

• Collaborated with teaUpgrade to see actual infombers to research solutions and provide effective troubleshooting.

• Review the bill breakdown and clarify any confusion or misunderstandings.

Technical Proficiency:
• Apollo  • Slack  • Pitchbox  • Voila Norbert  • Dialer - Twilio etc.  • AI tool - ChatGPT & Gemini • Linked Sales Navigator  • Microsoft Excel & Documents  • Google Workspace - Gmail & Calendar   • Time Tracking