Customer Service Representative

I have been to eBay handling Escalations department handling both sellers and buyers in the platform for 3 years. I am the one to decide if a seller's funds can be released once item has been delivered to the buyers. I am also to decide if buyers can get their money backs on the claims they filed for the sellers.

I have been a Technical Support for almost 2 years now handling mobility and other smart home devices like, TV, laptops, printers and a lot more. I am patient, resolution driven and is open to improve any areas of opportunities that I may have. I can deal with difficult customers and provide them resolution along with a good customer service support.

I have handled SiriusXm retention. What I do is to make ends meet by making sure that I am able to keep the customer without compromising the value of the product. Usually, customer's reason for cancelling services is due to service issues and not seeing the value of the product/program over the cost that they are paying for it. My job is making sure that my customers see the value of what they are paying for.

Along with me working as a Technical Support, I was also doing an upsell. Normally, upsells are just hygiene metrics but not on this case. Sales metric was the king metric on the account I've handled. I have always been a consistent top agent for all the accounts I've handled.

Along with working as an escalation support with eBay an d SiriusXM retention, I was also cross trained as an email support and has handled email support for almost a year with both campaigns.

I worked as an Inbound Customer Support for a US healthcare account for almost 18 months and is fully aware of HIPAA. I was dealing with members in helping them out to know what their coverage and benefits are, checking status of their claims, setting up their PCP's appointment, providing them requirements for any procedures they needed, ordering over the counter's items for them and looking for specialists, clinics and PCP's for them.