Knowledgeable and dedicated customer service professional with extensive experience in Retail and Travel company within the BPO industry. Solid team player with outgoing, positive demeanor, and proven skills in establishing rapport with clients.
Experience: 5 - 10 years
Manage large amounts of chats in a timely manner. Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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