Highly experienced Customer Service Representative with a proven track record of 5 years in the industry. Recognized for exceptional skills in effectively handling irate customers, resulting in early promotions at previous companies. Consistently provide outstanding service and resolve inquiries with professionalism and efficiency. Known for my ability to maintain composure under pressure, build strong customer relationships, and contribute to team
Experience: 2 - 5 years
I've been in the industry since 2018. I was working for BPO companies before and decided to work from home since I plan to start a business and spend more time with my family. I've worked for a collections account, managed to get top revenue. I've worked with Cricket Wireless, a prepaid telecommunications account based in the US and after a month, was promoted to becoming a subject matter expert and supervisor, an MVP awardee for 3 consecutive months. I've also worked with eBay before, Buy department and became an ambassadress. I'm also chosen as the beta tester for Service Hub, and a Red Hat. I've also worked with T-Mobile, became a consistent Top Expert and receives my maximum challenger bonus. When me and teammates were endorsed in the office, our site became Top Site Overall.
Experience: 1 - 2 years
My experience with eBay and T-Mobile helped me to sell as well. It's required for us to get our incentives. I'm proud to say, I'm an Expert on this field.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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