Virtual Operations Coordinator| Technical Support Specialist

Overview

Looking for part-time work (6 hours/day)

at $6.40/hour ($844.80/month)

Bachelors degree

Last Active

January 5th, 2025 (16 days ago)

Member Since

May 31st, 2023

Profile Description

Motivated and results-driven Business Administration graduate with a solid foundation in marketing
management. Skilled in analyzing market trends, developing strategic plans, and enhancing operational efficiency. Proven ability to collaborate effectively in team environments and communicate ideas clearly. Eager to contribute fresh perspectives and innovative solutions in a dynamic business setting.                                                                                                                                                                                In my current role as an Executive Assistant at MGEMS Marketing since August 2022, I provide comprehensive support to the CEO by managing their calendar, scheduling meetings, and coordinating both domestic and international travel arrangements. I ensure effective communication through RingCentral, facilitating timely customer service responses, and oversee the fulfillment of USA print marketing orders. During tax season, I assist with organizing Tax Dome and support Money Guide Pro initiatives. Additionally, I manage the company’s social media presence by creating and publishing content that aligns with our branding strategy while monitoring engagement metrics and suggesting improvements.
Previously, as a Virtual Operations Coordinator at Clean Match from February to June 2024, I focused on delivering exceptional B2C and B2B services across major Australian cities. I managed business processes to ensure high-quality cleaning services for clients while fostering an environment that empowered our cleaners to perform at their best.
Earlier in my career as a Technical Customer Service Associate at Sykes from May to August 2021, I honed my problem-solving skills by carefully listening to client concerns regarding their internet and phone services. I analyzed technical issues and provided step-by-step solutions during phone interactions, often navigating challenging conversations with clients in different time zones. This experience strengthened my ability to remain calm under pressure and reinforced my commitment to customer satisfaction.
Overall, my diverse experiences have equipped me with strong organizational, communication, and problem-solving skills while enhancing my ability to manage multiple tasks efficiently in fast-paced environments.