Judilyn

Virtual Assistant / Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Bachelors degree

Last Active

March 4th, 2025 (7 days ago)

Member Since

May 30th, 2023

Profile Description

Customer Service and Operations Professional
Experienced in customer service, sales, and administrative roles across diverse industries, including healthcare, e-commerce, telecommunications, and hospitality.

Proficient in delivering exceptional client support, resolving complex issues, and ensuring operational efficiency.

Key competencies include:
Healthcare Support: Managed eligibility and benefits coverage, billing, claims processing, and spending card allowances for Humana Healthcare clients.Customer Retention: Retained customers through effective communication, discounts, and personalized solutions.

E-commerce Support: Provided professional service, identified up-sell opportunities, and built strong customer relationships through attentive listening and empathy.

Sales and Marketing: Created sales reports, engaged in social media management, and supported marketing initiatives to boost brand visibility for T-Mobile and other brands.

Administrative Leadership: Oversaw inventory, cost analysis, and product development while leading teams and engaging customers on social media for a local restaurant.