Seasoned Customer Service and Ecommerce Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

November 18th, 2024 (3 days ago)

Member Since

May 28th, 2023

Profile Description

Hello! I'm a dedicated customer service professional with over 10 years of experience in the field, including 7 years as a virtual assistant. My passion for delivering exceptional service is matched by my ability to effectively manage customer inquiries across various platforms, ensuring each interaction leaves a positive impression.

Key Skills and Experience:
* Proven ability to handle 70-100 inbound calls, chats, and emails daily, addressing client concerns with empathy and efficiency.
* Acted as a point of escalation for complex customer issues, providing timely solutions that drive client retention.
* Processed 60-80 orders, complaints, and requests daily with meticulous attention to detail, maintaining accuracy in all transactions.
* Maintained records of over 500 customer interactions weekly, ensuring easy retrieval and reference for future inquiries.

Technical Proficiency:

- Google Workspace and Microsoft Office 365.
- E-commerce platforms such as Amazon, eBay, and Shopify.
- Social media management and Facebook Ads.
- CRM tools like HubSpot and ReAmaze.
- Translation tools including DeepL and Google Translate.
- Project management with ClickUp.
- Communication platforms such as Slack, Google Chat, and Skype.
- VoIP services like Ring Central, Ooma, Dialpad and Freshworks.
- Payment platforms including PayPal, Klarna, and Stripe.
- Time tracking and productivity tools like Hubstaff and Clockify.
- AI tools like ChatGPT, Gemini, and Bard.
- Shipping and logistics platforms like Shipstation, EcomOps and Service Points.

I am eager to leverage my skills and experience to contribute to your organization's success. I welcome the opportunity to discuss how I can make a meaningful impact as part of your team. Thank you for considering my profile!