Dean
Virtual Assistant, eCommerce Management and Customer Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.00/hour ($1,408.00/month)
Bachelors degree
Last Active
March 1st, 2025 (today)
Member Since
May 25th, 2023
Profile Description
I'm
I've worked in the customer service industry for more than ten years with numerous multinational corporations, including Expedia, JP Morgan & Chase, AT&T, SiriusXM, and Lightspeed POS. I developed my career in the BPO (Business Process Outsourcing) industry throughout the course of my ten years of employment, moving up the ranks from front-line support to management level.
I also worked as a coach and trainer for BPO companies. I facilitated communications and product training for newly hired employees and prepared them to be endorsed for production. I've also provided skill enhancement training and refresher coaching sessions to tenured employees to ensure they are up to speed with product updates and processes.
When the COVID-19 pandemic hit the globe, I shifted from regular office work to freelancing. I learned to become more independent and resourceful. I learned how to properly schedule my tasks for the day to ensure tasks are accomplished in a timely manner. My freelance jobs include data entry, inventory management, order processing, Shopify management, CRM administration, POS management, content creation, and designing through Canva.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
I've worked for several BPO companies as a Customer Support Specialist assisting customers by phone, email, and chat.
Customer Support » Technical Support
Experience: 2 - 5 years
I've worked for large tech companies in the US and Canada as a Technical Support Specialist assisting end-users troubleshoot software and hardware issues.
Office and Administration » Admin Data Processing
Experience: 5 - 10 years
I've worked for e-Commerce companies managing products, customer orders, drop-shipping, and purchase orders.
Other Skills
E-Commerce » Shopify
Experience: Less than 6 months
I managed products sold via Shopify. It involved creating product descriptions, stock management, and making sure the product photos look great on the front end.
Design » Graphic Design » Canva
Experience: 2 - 5 years
I used Canva to create designs for social media posts.
Basic Information
- Age
- 40
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Lapu-Lapu City, Cebu
- Tests Taken
- IQ
- Score: 134
- DISC
- Dominance: 33
- Influence: 30
- Steadiness: 15
- Compliance: 22
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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