Remote VA, eCommerce, Technical Support, & Customer Support

Overview

Looking for full-time work (8 hours/day)

at $11.20/hour ($1,971.20/month)

Bachelors degree

Last Active

April 2nd, 2025 (today)

Member Since

May 25th, 2023

Profile Description

I'm Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, a highly experienced Filipino virtual assistant based in Cebu, Philippines. With over a decade of dedicated service in the dynamic customer service industry, I bring a wealth of expertise and a proven track record of success to your business.

Core Strengths & Experience:

Extensive Customer Service Expertise:
- Over 10 years of experience with leading multinational corporations: Expedia, JP Morgan & Chase, AT&T, SiriusXM, and Lightspeed POS.
- Proven ability to provide exceptional customer support and build strong client relationships.

BPO Industry Leadership:
- Progressed from front-line support to management roles, demonstrating strong leadership and problem-solving skills.
- Deep understanding of BPO operations and best practices.

Team Leadership & Management:
- Proven track record of leading and motivating teams to achieve performance goals.
- Experienced in performance management, coaching, and development of teaUpgrade to see actual infombers.
-  Held Team leader roles in multiple companies.

Healthcare Tech Expertise:
-  Nearly 5 years of experience providing end-user support in a healthcare technology company.
- Managed a team of frontline support agents, ensuring efficient and effective resolution of technical issues.
- Demonstrated ability to understand and navigate complex healthcare technology systems.

Training & Development Proficiency:
- Experienced coach and trainer, delivering comprehensive communications and product training for new hires.
- Expertise in skill enhancement and refresher coaching for tenured employees, ensuring consistent performance and adherence to evolving processes.
- Facilitated successful on boarding of new employees.

Adaptability & Resourcefulness:
- Successfully transitioned to freelancing during the COVID-19 pandemic, demonstrating adaptability and a proactive approach to work.
- Highly self-motivated and capable of independent work.
- Excellent time management skills.

Comprehensive Virtual Assistance Skills:

 - Data Entry & Management:  Accurate and efficient data input and organization.

- Inventory Management:  Tracked and managed inventory levels.

- Order Processing:  Streamlined order fulfillment processes.

- E-commerce Management:  Proficient in Shopify management, including product listings, order fulfillment, and customer support.

- CRM Administration:  Skilled in managing and optimizing CRM systems.

- POS Management:  Experienced with Lightspeed POS and other POS systems.

- Content Creation:  Ability to create engaging and informative content.

- Graphic Design:  Proficient in creating visually appealing designs using Canva.

Key Highlights:
- Demonstrated ability to excel in fast-paced, high-pressure environments.
- Strong communication and interpersonal skills.
- Proven ability to learn and adapt quickly to new technologies and processes.
- Reliable and dedicated professional.

I am committed to providing efficient, reliable, and high-quality virtual assistance to help your business thrive.