Throughout my years of experience as a BPO Agent, I have developed a diverse skill set that has contributed to my growth and success in the industry. Below are the key skills I've acquired:
Communication Skills: Proficient in both verbal and written communication, ensuring clear and effective interactions with clients and colleagues.
Flexibility: Comfortable working various shifts, including graveyard and morning shifts, demonstrating my adaptability to different schedules.
Critical Thinking & Problem-Solving: Skilled in thinking outside the box, continuously seeking innovative solutions and utilizing all available resources to resolve issues efficiently.
Team Player: Able to collaborate effectively with tea
Adaptability: Quick to adjust to new environments, tools, and job requirements, ensuring a seamless transition in any setting.
Basic Computer Knowledge: Strong foundational understanding of computer systems, enabling me to quickly learn new software and tools.
Typing Skills: Capable of typing 50 to 90 words per minute with an average accuracy rate of 98%, ensuring fast and precise data entry.
Multi-tasking: Efficient at handling multiple tasks simultaneously without compromising quality or attention to detail.
Passionate: Dedicated to giving my best in every task, with a strong commitment to achieving excellence.
Inquisitive: Eager to learn new skills and take on challenges, consistently seeking opportunities for growth and development.
Experience: 2 - 5 years
Worked on voice account, hybrid voice & back office account.
Experience: 6 months - 1 year
One of the top agent in the company.
Experience: Less than 6 months
Worked as TSR for more or less 5 months.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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