How long is your BPO/Call Center/Shared Service experience? 5years +
Do you have experience handling a financial services/banking/insurance account? No
Is your last work experience within the BPO/Shared Service company? Yes
If Yes, What’s the nature of the account that you are supporting (
What LOB are you most recently part of (eg. Disputes/GenCare/Billing/Sales/Technical Support)? GenCare/Billing/Sales/Technical support
Is this Voice (Inbound or Outbound) or Non-Voice (Chat or
Is NPS/CSAT/OSAT/RSAT/VOC part of your performance metrics?YES
Experience: 5 - 10 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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