Customer Service Representative and Quality Analyst

Technical Support Specialist with Expertise in Troubleshooting With nearly 2 years of experience in technical support, I have a proven track record of resolving complex technical issues efficiently and effectively. I specialize in troubleshooting hardware and software problems, providing clear guidance to customers, and ensuring minimal downtime. My ability to communicate technical concepts to non-technical users has consistently resulted in high customer satisfaction and first-contact resolution rates.

Customer Service Specialist | 5 Years of Phone and Chat Support Experience I have over 5 years of experience as a Customer Service Specialist, specializing in providing top-notch support via phone and chat. My strengths lie in resolving customer issues swiftly and effectively while maintaining a high level of empathy and professionalism. I am skilled in managing high-volume inquiries and consistently delivering a positive customer experience, contributing to increased customer satisfaction and loyalty.

Appointment Setting Specialist for Technical Dispatch & Sales I have extensive experience in scheduling appointments for technical dispatch and coordinating service calls to ensure timely and efficient support. Additionally, I excel in setting appointments with customers who are interested in availing products and services, effectively guiding them through the process and securing commitments. My approach is focused on clear communication, understanding customer needs, and ensuring a seamless transition from inquiry to service delivery.

Shopify Store Management & Product Listing Expert I have hands-on experience in creating and managing Shopify stores, from setting up the storefront to optimizing product listings. My expertise includes designing user-friendly layouts, managing inventory, and implementing strategies that enhance customer experience and drive sales. I’ve successfully launched and managed a Shopify store, contributing to a significant increase in revenue through effective product listing and store optimization.

Experienced Cold Caller & Sales Specialist I have a proven track record in cold calling, where I effectively engaged potential customers, introduced products and services, and generated leads. My approach is focused on building rapport, understanding customer needs, and converting prospects into loyal clients. Through my cold-calling efforts, I’ve successfully driven sales growth and contributed to the overall success of sales campaigns.

BPO Quality Analyst with 2 Years of Experience As a Quality Analyst in the BPO industry, I spent 2 years ensuring top-tier customer service by monitoring, evaluating, and improving agent performance. I specialized in analyzing call quality, providing actionable feedback, and implementing quality assurance protocols that boosted overall service standards. My efforts led to a measurable improvement in customer satisfaction and compliance with company policies.