VIRTUAL ASSISTANT/S.M.M/CHAT SUPPORT/ CSR

I must say this type of position is a bit challenging, but because of my passion and dedication, I overcome the stress and pressure, this kind of position really needs to have strong dedication and patience, as a quality control analyst you need to make sure that you a have a strong and active listenings skill because the recorded or live call must transcribe correctly in order, being a QA we need to secure or make sure to provide assurance and only provide the quality of how the call has been handled.

given my relevant experience and expertise in managing social media platforms, with a specific focus on Instagram, CelebTV, and O.F To provide a brief overview of my background, I have served as a Social Media Manager for the past 10 months, where I specialized in handling Instagram accounts, CelebTV, and O.F. It's important to note that the Instagram account I managed belonged to an adult content creator. During this time, my responsibilities were substantial and covered a range of critical tasks. My role encompassed a variety of keys, and my experience in managing these unique OF accounts has provided me with a deep understanding of audience engagement, subscriber management, and content strategy, even in a niche market. I have proven adaptable, responsible, and able to maintain professionalism while dealing with sensitive content. In summary, my expertise in social media handling and my experience in handling subscriptions and audience engagement positions me as a valuable asset to your team. I am eager to contribute my skills to help your brand achieve its social media goals and maintain a strong online presence.

I should say I'm quite good at it, being in sales support you need to be knowledgeable about the product that you selling, and you should always speak positively and sound convincing, it first a bit hard but I always believe everything can be learned, and knowledge can be learned, be polite and always be nice, that's why i stay long in that field because aside from I love what I'm doing i also keep on learning.

I have honed my customer-centric approach and excellent communication skills while working as a call center agent in the BPO industry. I have managed a range of accounts, including financial services, sales, appointment setting, and customer support. This exposure has refined my ability to adapt to different tasks and strengthened my problem-solving abilities, allowing me to deliver outstanding service even in challenging situations. One of my key strengths is my unwavering drive and passion for the work I undertake. I am known for my proactive approach, consistently going above and beyond to ensure customer satisfaction and team success. My dedication to excellence has not only garnered recognition from supervisors but has also contributed to my ability to work effectively both independently and within a team. I am confident that my skills in customer service, diverse account handling, and strong communication abilities

During my tenure as a social media manager at the client, I successfully developed and executed strategic social media campaigns that significantly increased engagement and follower growth. I am well-versed in utilizing various platforms and analytics tools to measure the success of these campaigns, making data-driven adjustments for optimal performance.

I have honed my customer-centric approach and excellent communication skills while working as a call center agent in the BPO industry. I have managed a range of accounts, including financial services, sales, appointment setting, and customer support. This exposure has refined my ability to adapt to different tasks and strengthened my problem-solving abilities, allowing me to deliver outstanding service even in challenging situations. One of my key strengths is my unwavering drive and passion for the work I undertake. I am known for my proactive approach, consistently going above and beyond to ensure customer satisfaction and team success. My dedication to excellence has not only garnered recognition from supervisors but has also contributed to my ability to work effectively both independently and within a team. I am confident that my skills in customer service, diverse account handling, and strong communication abilities