Reliable Medical VA|Insurance Verification, PA & Claims|CSR

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

January 28th, 2025 (yesterday)

Member Since

May 20th, 2023

Profile Description

Hey! I'm Upgrade to see actual info, a Medical Virtual Assistant and Customer Support Pro with over 5 years of experience in both healthcare and BPO sectors.

My Expertise:
In Insurance Verification & Claims, I offer:
• Patient Eligibility Verification
• Prior Authorization Requests
• Claim Status Follow-up
• Denial Management
• Claims Appeals Submission
• Effective Communication with Insurance Providers

In Customer Support, I offer:
• Multichannel Support (Phone, Email, Chat)
• Issue Resolution and Troubleshooting
• Escalation Management
• Product and Service Inquiries

Recognitions:
• Top VA of the Month – Awarded for exceptional performance.
• Mentor VA of the Year 2024 – Recognized for coaching and empowering fellow VAs.

Tools I've Worked With:
• Healthcare Portals: Availity, nAble
• CRMs & Communication Platforms: Salesforce, Genesys, Slack, MS Teams, Outlook
• Claims & Insurance Tools: Various insurance portals (UHC, Cigna, Aetna, UMR, BCBS,Quantum Health), Softphones (TierZero, 8x8)
• Administrative Tools: Google Drive, MS Excel/Google Sheets, MS Word/Google Docs, Canva

Let’s work together to elevate your healthcare business with exceptional virtual support!