Customer Service | Social Media Assistant

I have been an agent in an online casino and answered queries via email using Microsoft outlook.

We trained as an agent in an online gaming casino after the pandemic. and we use the Hi Jiffy software to answer queries.

As a social media assistant managing a Facebook page, I've had the pleasure of diving into the dynamic world of digital engagement. It's a realm where creativity meets strategy, and every post has the potential to spark a conversation or drive action. One of the most valuable tools in my arsenal has been Canva, a versatile design platform that has transformed the way I approach visual content. Creating eye-catching graphics for the Facebook page has been a game-changer. With Canva's user-friendly interface, I can effortlessly bring my ideas to life, whether it's a vibrant event announcement, an informative infographic, or a heartwarming holiday greeting. The platform's vast library of templates, elements, and fonts allows me to experiment with different styles and find the perfect visual voice for the brand. Engagement on our Facebook page has soared as a result. Our followers are drawn to the visually appealing posts, and the interactive elements I incorporate, like polls and quizzes, keep them coming back for more. It's not just about aesthetics; it's about creating a community where every post feels like a conversation starter. Using Canva has also streamlined my workflow. The ability to resize designs for different platforms with just a click means I can repurpose content seamlessly, ensuring a cohesive brand presence across all our social media channels. And with Canva's collaboration features, I can work seamlessly with team members, getting feedback and making adjustments in real-time. In essence, my journey as a social media assistant has been a blend of art and science, where Canva has been the paintbrush that helps me paint the digital canvas of our Facebook page. It's a role that's constantly evolving, but with the right tools and a dash of creativity, it's incredibly rewarding to see how a well-crafted post can connect with people around the world.

I have been an agent for an online casino and we were using Avaya phones.