Data Entry/Research Analyst/Quality Auditor/Logistics and Shipping

• Performs end-to-end processes in logistics and basic supply chain management as 4PL such as shipment tracking and monitoring, carrier bookings, export documentation, SAP Export/Import Activities • Attends to import activities such as Pre-Alert monitoring and capturing, updating booked delivery dates in SAP • Manages correspondence with both internal stakeholders and customers within SLAs as defined for specific communication channel • Keeps close communication with colleagues locally and overseas to ensure prompt handling of exceptions and concerns

I have work experience as B2B Email Support under US TelCo account. Providing customer service for Business customers.

I’ve handled various accounts that requires Data Entry and Analysis under BPO company.

I’ve been a Quality Auditor for a benefit plan insurance under Health Account, ensuring that all Business insurance plans are properly encoded in the system through certification testing and analysis

Experience in Telco account as chat support for both internal/external stakeholders

I use this for creating reports and other job related files by performing VLOOKUP, PIVOT, basic formatting, etc.