Admin Assistant | Executive Assistant |Virtual Assistant

I managed and optimized the sales pipeline using Pipedrive, ensuring accurate lead tracking, deal progression, and timely follow-ups. I maintained and updated customer records, automated workflows to improve efficiency, and generated reports to provide data-driven insights for the sales team. I also collaborated with sales and marketing teams to enhance customer engagement and streamline the sales process.

I used HubSpot to track leads, update customer records, and manage the sales pipeline. I set up automated follow-ups, created reports to track performance, and worked with the sales and marketing teams to improve customer engagement.

I was an Executive Assistant at Silverlight Network where I had to handle Email Management, Appointment Setting, Dial Assisting, Terms Sending (Zoho Sign), as well as Training new assistants

I used Freshdesk to manage customer support tickets, track inquiries, and ensure timely responses. I organized and updated customer interactions, assigned tickets to the right teams, and used automation to improve response times. I also generated reports to analyze support trends and improve customer service efficiency.

I worked with a Company Called as Get Viral Daily. I was tasked to reach out to creators using Platforms such as; Instagram, TikTok, Facebook, and Gmail. I outreach content creators from these various platforms and convince them to promote for our company.

I used Yay dialer to make follow-up calls, confirm appointments, and engage with clients professionally. I ensured timely communication, documented call outcomes, and followed scripts to maintain consistency. I also handled inquiries, addressed concerns, and updated CRM records to keep track of interactions and improve follow-up efficiency.

I got to enter the data of the emailed people trough Microsoft Excel in the Company I used to work at which is Get Viral Daily. I usually collect the data such as their Profile link, username, number of followers, their email, and if they were verified

manage and organize emails, schedule meetings through Outlook Calendar, and coordinate with teams efficiently. I ensured timely responses, maintained a structured inbox, and utilized folders and rules to streamline communication. I also scheduled and managed Zoom calls, keeping track of important appointments and follow-ups.