Nokia
Customer Service Representative / Virtual Assistant
With Timeproof
Overview
Looking for part-time work (6 hours/day)
at $4.00/hour ($528.00/month)
Bachelors degree
Last Active
March 12th, 2025 (today)
Member Since
May 12th, 2023
Profile Description
Customer-oriented professional with 4 years of corporate experience in BPO, combines the skills and responsibilities of customer service with the flexibility and remote capabilities of virtual assistance.
I am a highly skilled and versatile customer service professional with experience in handling multiple roles within a customer service environment with a strong background in delivering exceptional customer support, efficiently resolving issues, and ensuring customer satisfaction across multiple channels.
Throughout these roles, I consistently meet and exceed performance metrics, such as average handling time, customer satisfaction ratings, and first-call resolution rates. I leverage various tools, such as CRM systems and knowledge bases, to ensure accurate and up-to-date information is provided to customers. I am also committed to continuous learning, actively seeking opportunities to enhance my skills.
In summary, I bring a multifaceted skill set to customer service, excelling in inbound call handling,
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
- Effectively managed high call volumes, ensuring prompt and efficient resolution of customer concerns while maintaining a high level of professionalism and courtesy. - Assisted customers with order processing, billing inquiries, and account management, following established procedures and protocols. - Handled 3 roles simultaneously and effectively
Customer Support » Chat Support
Experience: 1 - 2 years
Utilized chat management tools to gather and analyze data on chat interactions, including user behavior, frequently asked questions, and key metrics. Provided prompt and effective customer support through chat channels, addressing inquiries, troubleshooting technical issues, and resolving complaints.
Other Skills
Office and Administration » Data Entry
Experience: 2 - 5 years
- Efficiently performed data entry tasks with a high degree of accuracy, entering large volumes of information into databases, - Utilized software applications, such as Microsoft Excel or database management systems, to input, organize, and manipulate data according to established guidelines and standards. - Utilized CRM systems to maintain detailed records of customer interactions, updates, and escalations, enabling effective follow-up and issue resolution.
Office and Administration » Personal Assistant
Experience: Less than 6 months
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bacoor, Cavite
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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