Reports Analyst l Customer Service 

Overview

Looking for part-time work (6 hours/day)

at $5.00/hour ($660.00/month)

Associates degree

Last Active

September 14th, 2024 (4 days ago)

Member Since

May 11th, 2023

Profile Description

Hello,
I appreciate you checking out my profile. Here is a quick overview of my
skills and strengths. I am efficient, detail-oriented, and self-driven. I've
achieved success by being quick to learn and optimizing my personal and
professional standards by allowing myself to take on additional
responsibilities. I have worked in the business process outsourcing industry
for over 10 years, with multiple roles throughout my career. I've been with
major BPO companies such as Stream Global Services, Convergys, Concentrix, and
IBEX Global.
I have analyzed and implemented a new reporting process using MS Database
and Excel.
I collaborated with operations on creating, designing, and calibrating
knowledge base tools that help address operational inefficiencies and
inconsistencies. Subsequently, improve major prograUpgrade to see actual infotrics.
I shared my techniques and observations during my time as a customer service
representative that helped my colleagues improve their scores and avoid any
performance monitoring program.
My enthusiastic interest in helping the operation maintain a high-quality
customer experience and make reports optimizing efficiency has led me to become
effective and successful in my role as a reports analyst, team leader, and
customer service representative.
Always make my work exceed my employer's or customer's expectations.
Above is a snapshot of my work ethic and experiences. My philosophy has
helped me well in my professional career.