Customer Service/Support, Experienced Financial Assistant, A

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

January 28th, 2025 (2 days ago)

Member Since

May 11th, 2023

Profile Description

I'm a dedicated customer service professional with 4 years and 7 months of experience in BPO, delivering exceptional support and resolving complex issues. My expertise includes communication, problem-solving, and time management.

 Strengths and Skills
1. Customer Service Expertise: My experience has taught me empathy, active listening, and conflict resolution. I consistently achieved 95% customer satisfaction rates.
2. Communication Skills: I effectively communicate with diverse customers, resolving issues efficiently and clearly.
3. Problem-Solving: I analyze problems, provide solutions, and escalate complex issues when necessary.
4. Time Management: I prioritize tasks, manage multiple calls, and maintain productivity during peak hours.

Experienced Tasks:
1.Educates and assist customers with account inquiries, product, and service-related issues over the phone, through online chat, email, online feedback. Process orders, update customer's profile, process refund and etc.2.Responsible for assisting customers in phone queues including Customer Support, Debit Card, Credit Card as maintaining appropriate knowledge of products, fees and policies and promotions. Identify, educate and document Fraud/Compliance Issues and provide resolution to our customer.

Achievements
1. Increased customer satisfaction ratings by 15% through proactive issue resolution.
2. Successfully handled 50+ customer interactions daily, maintaining a 98% resolution rate.
3. Received positive feedback from customers and supervisors alike, demonstrating my commitment to excellence.
 Behavioral Questions
I remained calm, empathized with the customer's concern, and provided a clear resolution, resulting in a positive outcome. I proactively addressed a customer's issue before they escalated, earning a commendation from my supervisor.

Career Goal and Motivation
I aim to leverage my expertise to drive team success and advance to a leadership role.

Thank you for considering my application. My BPO experience, combined with my passion for customer service, makes me an ideal candidate for this role. I'm looking forward talking to you soon.

Best regards,
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