6 years of experience as a collection specialist and 8 months as a recruitment associate As a collection specialist, I am in charge of collecting overdue debts, informing clients about their payment and due dates, notifying them, and negotiating payment plans. I became a Person of Contact (POC), and my responsibilities are: assisting with the concerns of the team; monitoring the team tracker; updating the team with their current stats; call listening on the phone to make sure that agent follows the proper collection process, then providing feedback; and coaching or touch base.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
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